Getting access

How do I get access to my child's photos and videos?

I got the email but the sign-in link isn't working.

I can see the gallery but it says '0 files available'. Where are the photos?

My email address isn't recognised when I try to log in.

Viewing photos & videos

How do I find my child's routine?

I can see some routines but not others. Why?

Can I preview the photos before I buy them?

Purchasing

How do I buy photos or videos?

Can I buy just one photo?

What is the bundle deal?

What payment methods are accepted?

Do I need to create an account to purchase?

Receiving your files via Dropbox

How do I receive my files after purchasing?

Do I need a Dropbox account?

How long does it take to receive my files?

How long will my download links last?

I clicked the Dropbox link and it says the file has been removed or the link is broken.

I lost the email with my download links. Can I get it again?

Refunds

Can I get a refund?

I paid but I think the quality of my photos is poor. What can I do?

Technical issues

The page isn't loading or something looks broken.

I'm having trouble on my phone.

My payment went through but I got an error on the website.

Back to dashboard

Privacy PolicyTerms & ConditionsSign in