Terms & Conditions

All content on OSM Live, including images, videos, text, graphics, logos, and other materials, are the intellectual property of OSM Live. Users are not permitted to reproduce, distribute, modify, or create derivative works from any material found on this website without the prior written consent of OSM Live.

Customers who purchase images and videos from OSM Live are granted a non-exclusive, non-transferable license to use the content for personal or commercial purposes, as specified in the license agreement accompanying the purchased content. Customers may not resell, sublicense, or redistribute the content without explicit permission from OSM Live.

OSM Live requires payment before distributing images and videos to reduce the risk of theft. Any content we believe to be screenshotted or screen recorded without payment is strictly prohibited and may result in legal action being taken.

OSM Live is committed to ensuring the security and safety of our users, especially children. We do not knowingly collect personal information from children under the age of 13. Parents and guardians are encouraged to supervise their children's online activities and contact us immediately if they believe their child's information has been collected without their consent.

Users of OSM Live agree to conduct themselves in a respectful and lawful manner when using our website and services. Users must not engage in any activity that violates the rights of others, including but not limited to copyright infringement, defamation, harassment, or unauthorised access to our systems.

OSM Live shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our website and services, even if we have been advised of the possibility of such damages. This includes but is not limited to damages for loss of profits, data, or other intangible losses.

OSM Live reserves the right to modify these terms and conditions at any time without prior notice. By continuing to use our website and services after such modifications, you agree to be bound by the revised terms and conditions.

OSM Live is not obligated to provide a refund in the following circumstances:

• Personal Preference — We do not offer refunds simply because you do not like the photos or videos purchased.
• Missed Moments — OSM Live cannot guarantee capturing every specific moment during an event. Refunds will not be provided for any missed moments.
• Obstructed Views — If objects placed by the theatre or competition obstruct the stage and affect the quality of the content, refunds will not be granted.
• Inadequate Lighting — OSM Live endeavours to work with available lighting conditions but cannot guarantee optimal results in every situation. Refunds will not be issued due to inadequate stage lighting.

Customers are entitled to a refund in the following circumstances:

• Inadequate Quantity or Quality — If there are not enough adequate photos to fulfil your original order. Inadequate photos include those that are not focused on any part of the body or group photographed, are underexposed or overexposed to the extent that no detail is captured, or are corrupt or lost.
• Incomplete Routine — If you or the competitor cannot complete more than half of the routine for any reason, a refund will be issued.

We aim to provide high-quality content and strive to address any issues promptly. If you believe you are eligible for a refund, please contact us at admin@osmliveau.com.

Where something has gone wrong on our side — a file delivered in the wrong format, an order charged twice, content that did not meet the standard described above, or any other mistake we have made — we will apply credit to your account. Credit is held against your email address, never expires, and is applied automatically to your next order.

Account credit is the remedy we offer first. In most cases it is faster than a refund, it reaches you immediately rather than waiting several business days for a card payment to reverse, and it covers the full value of what went wrong.

You are not required to accept credit. If you would prefer your money returned to the card you paid with, tell us and we will refund you instead. Nothing in this policy limits your rights under the Australian Consumer Law, including your right to choose a refund where there has been a major failure.

If you have any questions or concerns about these terms and conditions, please contact us at admin@osmliveau.com.

By using OSM Live, you agree to abide by these terms and conditions. Thank you for choosing OSM Live for your imaging needs!